Mavis Eco Cool Aircond Service KL & Selangor
WhatsApp 019-221 7190 Call

How We Service Your Aircon — Our 5-Step Process

Mavis Eco Cool technician arriving on site in branded blue uniform

Step 1 — WhatsApp Us

Tell us your aircond brand, what the problem is — "not cold", "leaking", "smelly", or just "overdue for a service" — and your address. The area is enough to start; we don't need a full address until we confirm the booking. Send your message to 019-221 7190. Photos of the unit and any visible issues help us diagnose faster and give a more accurate upfront quote. If there's a fault code showing on the display panel, send us a photo of that too — most inverter units communicate the fault clearly once you know the codes, and it can save a diagnostic visit entirely.

Step 2 — Quote

Within minutes during working hours, we reply with an upfront, fixed-price quote. What's in the message is what you pay — no surprise add-ons once the technician opens the unit. We quote based on unit type, HP size, and the service requested. If the description or photos suggest the job is beyond a routine service — for example, a gas leak that needs repair before a refill, or a compressor fault that changes the scope — we tell you that before we send a technician, and we give you the revised figure and your options. You decide, not us.

Step 3 — Book

Same-day slots are available subject to technician availability in your area. Saturday slots fill fastest — if you want a weekend booking, message us early in the week. Once you confirm, we lock in a 60-minute arrival window. Thirty minutes before the technician finishes the previous job and heads to yours, you'll receive a "on my way" WhatsApp message so you're not waiting around with no information. No robocall, no app — just a direct message from the technician doing your job.

Step 4 — Service

Our technician arrives in a branded blue Mavis Eco Cool uniform with a company ID. Proper PPE is worn throughout. Before any work starts, drop sheets go on the floor and the surrounding area is protected. For chemical wash jobs, a sealed pump bag system is used so no detergent runs onto walls or furniture. We work through a standard diagnostic checklist and narrate key findings out loud as we go — so you understand what we're doing and why, not just what we're charging for. If we find something outside the original scope, we stop and tell you before we proceed. The workspace is tidied before we leave.

Step 5 — Workmanship Warranty

Every job at Mavis Eco Cool carries a 30-day workmanship warranty. If the same issue that was serviced returns within 30 days, we come back and fix it at no additional charge. This isn't a goodwill gesture — it's a standard part of every booking. We're confident in the work because we do it consistently. The warranty covers the specific service carried out; new unrelated faults that develop after the service are separate. Parts replaced during a job carry the manufacturer's warranty, which varies by component.

What to expect when our technician arrives